Customer Care

How can we help you?

Call Us: 1-800-558-9595

Email Us: [email protected]

help-chat

Frequently Asked Questions

If you are sure the coupon is valid make sure you have entered it correctly, coupon codes are case sensitive. Do you have a discount quote number applied? Most often the two can not be used together. If your coupon is still not working, enter the coupon number in the “Comments” box when you check out, our customer care team will make sure it is applied to your order.

When checking out, you will have several methods of payment, including purchase order. You can find these options during Step 4: Payment Method, after you verify your billing and shipping information at the beginning of the checkout process.

You can use them on any Nasco order, including phone, website, fax, mail, or store. Simply give the card number and specify the dollar amount you want used toward the order.

All Nasco video, DVD, and computer programs are available with a purchase order. We do not have preview copies. However, you have a 30-day period in which you may examine them. The programs will be billed to your account with the understanding that you may return them for full credit within 30 days, if they do not meet your requirements. Only one preview program per title can be returned. Multiple quantities of the same program are nonrefundable. No credit will be issued beyond the 30-day period from shipment of order. If you find you wish to return any of the items, you must repack them in their original packages and return them by insured parcel delivery (FedEx® or parcel post). Nasco will not issue credit for merchandise which is damaged in shipping or which is not suitable for resale because it is returned incomplete or abused.

If you have forgotten your user name, you can call the toll free number (1.800.558.9595, select option 1) and the Phone Sales Rep will look it up for you. If you have your user name, but forgot your password, click on “Forgot Password?” on the Sign In window and enter your user name. Your password will be emailed to you shortly. Remember, your password is case sensitive (make sure your caps key is not locked).

First, make sure you have spelled your user name and/or password correctly. Also, remember that your password is case sensitive (make sure your caps key is not locked).

If you have an online account: Log in and click on “My Account” > “Order History” found at the top of the screen. This will take you to your Order History page. Your most recent order appears first. Please allow up to one hour for new orders to appear on this page. To view the details of an order, click on the order number. This will display the status of your order in our Order Processing System. If the order has shipped, it will show the tracking details. Click on the tracking number of the carrier and it will take you to the carrier’s online tracking system.

If you do not have an account: Click on “Track Orders” found at the top of the screen. Enter your order number and email address. This will display the Order Details with the status of your order in our Order Processing System. If the order has shipped, it will show the tracking details. Click on the tracking number of the carrier and it will take you to the carrier’s online tracking system.

Go to “Resources & Ideas” on the bottom of the web page and click on “Request a Catalog”.

Terms are net 30 days with credit approval. Credit references may be required. Use Customer Checkout when ending order. Downloadable Nasco Credit Application PDF.

To apply your quote number to your online order, follow these steps:

  • View the details page of the product you would like to order
  • Find the “Discount Quote” field
  • Enter your 5 digit quote number (example:12345)
  • Click “Apply Quote” to see your discounted pricing
  • OR, apply it right in the cart!

Note: if your account has a quote number assigned to it, sign in to apply free standard shipping terms at the cart.

Customers shipping to Alabama, California, Florida, Georgia, Illinois, Indiana, Michigan, New Jersey, New York, Ohio, Pennsylvania, Tennessee, Texas, Washington, and Wisconsin must add sales tax where applicable.

On existing tax exempt accounts with Nasco (exempt form on file) we will remove the tax and adjust the order total. Click here to see our sales tax disclaimer. Completed form can be faxed to 920.568.5714 or emailed to [email protected].

Documents can also be uploaded during checkout by clicking “I would like to upload tax certificate for tax exemption (Optional)” during Step 4: Payment Method.

We will ship your order the most economical way, unless you request a particular method of shipment. Air charges are additional. Most orders will be shipped using FedEx® or Parcel Post. Large parcels will be shipped by truck if they exceed the size limit for regular or small parcels or if regular methods of shipment would be too costly.

On the Cart page, you can enter the delivery zip code under “Estimated Shipping” and click Estimate. This will give you shipping charges for ground or air shipments. For Truck charges, call our Phone Order Department (1.800.558.9595, select option 1).

You can view our Shipping & Delivery page for further details.

Availability status presented on the website does not reflect Fort Atkinson Store availability. We suggest calling the store when in search of a specific product, at that time the store associates can inform you of quantities on hand. If the store does not have stock on hand, you may proceed by placing an order on the website or by phone.

Products in stock usually arrive in 3–5 working days.

To ensure live delivery, living material is shipped at the beginning of each week via an air method. You must specify the date you want your live material shipped. Weather could limit the shipping date upon our discretion. Some state restrictions may apply. Live delivery is guaranteed in the continental United States. Notify us of any problems within 48 hours of delivery.

Shipping rates depend upon order total and priority. You can view our Shipping & Delivery page for further details.

Return or exchange privileges are granted only upon request, and only on stock merchandise within 30 days of date of invoice. Restocking fees may apply. You may contact our Customer Care team by writing or calling toll-free 1.800.558.9595, use option 2.

Our website uses Secure Socket Layer (SSL) certificates from GeoTrust, the Internet standard for secure communications. All information which is passed is encrypted to assure your security and privacy. Click on the GeoTrust symbol on any page of our website for more information about our website security.

You can contact our Customer Care team by calling toll-free (1.800.558.9595, select option 1), sending an email to [email protected].

Visit our Contact Us page for further details.

If you didn’t get the screen giving your order number after you submitted your order, log out, then log back in and click on “My Account.” Click on “Track Orders.” If your order went through, your order number will be shown here, along with the date ordered.

Healthcare — Frequently Asked Questions

IV Arms

No. The idea is not to let it sit for days on end without using it so the blood doesn’t dry up in the veins. If the arm is going to be used day after day, it is OK to keep the blood in the veins without flushing for a couple of weeks.

It depends on the gauge of needle used (the smaller the better), how many different sites are used (the more the better), and how high you hang the synthetic blood bag (the lower the better). It is also subjective because, eventually, the skin will show puncture marks and some teachers do not want any visual clues to find a good injection site. Most of our IV Arms have replaceable skin and veins.

When excessive leaking occurs even when the synthetic fluid bag is hung low. It is also subjective because, eventually, the skin will show puncture marks and some teachers do not want any visual clues to find a good injection site. Most of our IV Arms have replaceable skin and veins.

Miscellaneous

Yes. Most replacement parts can be found in your Instruction Manual.

There will probably be a metal serial tag somewhere on your product. It is often concealed. It could be in the shoulder of our IV Arms under the shoulder skin, in the back of the neck underneath the head skin on many of our manikins, or simply on the back or on the bottom of many products. We also now laser etch the information directly on the skin, in brown script, on many of our products.

Yes. Most replacement parts can be found in your Instruction Manual. Or call 1.800.431.4310 and be ready to give your manikin part number. We manufacture this product line, so almost any replacement component is available from Nasco.

Nothing. It is a difficult project at first, but we have employees at Nasco who can do it in about 30 seconds. One of our employees is featured in a video DVD available on product number LF01104. Also, the key thing to do is to heavily lubricate the inside and the OUTSIDE of the replacement skin.

Soap and water is fine if there are no electronics exposed. We recommend a mild dishwashing detergent – but not dishwasher detergent! Newsprint and most inks are hard to remove if they have been in place for any length of time. Nasco Cleaner (LF09919) is a specially formulated vinyl cleaner that works well with grime, too. For adhesive buildup from tapes and bandages, we recommend Glue-Off (LF01023) to remove old, hard adhesives on the surface of many of your Life/form® skins.

It depends on the storage conditions. It needs no refrigeration and can be stored at room temperature indefinitely. If an odor does somehow develop, the fluid reservoir bags and tubing should be discarded. There are preservatives in the powdered blood mixture and there have been no reported incidents of blood turning bad.

Nasco’s Life/form® products are latex free with the exception of our unique IV tubing. We have found that latex tubing provides the leak-free experience educators prefer. We also encapsulate the latex tubing in a plastic shrinkwrap application. Most of the tubing, if not all, is covered by nonlatex skins.

Call us at 1.800.431.4310 for any help you need.

Stay informed

Be the first to hear about our new products and exclusive offers