Simulaids Warranty Statement
Simulaids warranties products to be free from any defect in materials and/or workmanship for a period of one or three years, as printed in the user manual, from the date of the invoice, which indicates when the product was shipped to the end-user. This warranty expressly does not cover abuse, accidental or purposeful damage, or any form of modification to the product. After examining the returned product for damage, Simulaids reserves the right to either repair or replace the affected parts, or the entire unit, at their sole discretion. In some instances, a digital photo of the product in question, showing the damage, will help qualify a product for return to the factory. Any product considered for warranty work must be identified by serial number and invoice number from the agency through whom the product was purchased.
Ink stains are not covered under warranty. Do not allow print material to come in contact with the skin of your product. The ink will embed in the porous surface and be impossible to remove.
Products not manufactured by Simulaids are subject to the manufacturer’s warranty, including but not limited to tablets, and computers.
Should it be necessary to return a product for credit, or for any other reason, contact Simulaids’ Customer Care team to obtain an RGA Number. Please refer to your invoice number when phoning in your request for returning merchandise. Should you have any questions, or wish further information on any product we manufacture, call or email our Customer Care team.
At no time will any product be accepted at the factory without a proper return authorization issued by Simulaids. Freight and shipping charges are the sole responsibility of the end-user. No product will be received with shipping charges due. Simulaids is not liable for carrier loss and/or damage. Shipping insurance is recommended.