International Customer Service Rep – Sampling

DEPARTMENT: International Sales Department

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Accurately handle phone orders for customers.
  • Accurately handle customer inquiries regarding orders, products and services in a timely and professional manner.
  • Accurately handle customer inquiries and follow-up to quotes provided.
  • Efficiently enter, edit, and release customer orders.
  • Properly assist customers with questions regarding their order with regards to product that has been damaged, omitted, or lost. Replace items if needed. Trace lost shipments.
  • Respond to customers by sending order confirmation letters in a timely manner.
  • Accurately adjust errors in billing through debits and credits to the customer’s account.
  • Inform Procurement Team of issues with our products as revealed by frequent complaints.
  • Contact Procurement Support Team concerning ship dates, tracking shipments, defective, damaged or missing items for products sold to customers.
  • Issue call tags for shipments being returned to Nasco when necessary.
  • Initiate paperwork for making claims for lost or damaged items with shipper.
  • Responsible for accurately preparing and finalizing quotes for customers.
  • Properly prepare paperwork for orders to be scanned into the paperwork retention system.
  • Provide support for business vertical team as necessary.
  • Perform all other duties that may be assigned.

REQUIRED SKILLS AND ABILITIES:

  • Must have excellent customer service and telephone skills.
  • Must have the ability to type 50 WPM accurately.
  • Must be able to use a computer and other office equipment proficiently.
  • Ability to speak and write in a foreign language is preferred.
  • Must have excellent written and verbal communication skills, attention to detail.
  • Must be able to work well with others in a team environment.
Email: [email protected]

Nasco is an Equal Opportunity Employer - minority/female/disability/veteran
Pre-Employment Drug Screen Program

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