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Nasco Frequently Asked Questions
List of Questions
To view the answers to your questions just click on the questions.
1. Why doesn’t my product number work when I enter it into the “Search” box?

The product number needs to be entered the exact way it appears in the catalog or flyer, including parentheses and all letters and numbers. For example: SB12345(A)M. Products not in a current catalog are not accessible on our website.(Learn more.)
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2. What should I do if my promotion/coupon number does not work?
Enter the promotion/coupon number in the “Comments” box when you check out. We will make sure it gets applied to your order.
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3. Where do I enter my purchase order number?
When checking out, you have 3 methods of payment: credit card, purchase order, or bill on open account (with credit approval). You can find these options when you verify your billing and shipping information at the beginning of the checkout process.
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4. What is the difference between a Gift Card and a Prepaid Card?
A Gift Card has no expiration date. A Prepaid Card gives you the choice of specifying an expiration date or you may choose to have no expiration date. If an expiration date is specified on a Prepaid Card, any unused balance will be refunded to the purchaser.
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5. How do I redeem my Gift Card/Prepaid Card?
You can use them on any Nasco order, including phone, website, fax, mail, or store. Simply give the card number and specify the dollar amount you want used toward the order. When checking out online, there is a “Comments” box located beneath your shipping address information, where you can put the card number and your zip code.
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6. How do I redeem my Gift Certificate?
Gift certificates are treated like cash. If you have an open account that can be billed, just send the certificate like a check. If you don’t have an open account, you can use it as prepayment, before the order is shipped. Either way, the gift certificate needs to be sent to Nasco as payment.
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7. Do you have a preview policy on videos/computer programs?
All Nasco video, DVD, and computer programs are available with a purchase order. We do not have preview copies. However, you have a 30-day period in which you may examine them. The programs will be billed to your account with the understanding that you may return them for full credit within 30 days, if they do not meet your requirements. Only one preview program per title can be returned. Multiple quantities of the same program are nonrefundable. No credit will be issued beyond the 30-day period from shipment of order. If you find you wish to return any of the items, you must repack them in their original packages and return them by insured parcel delivery (UPS or parcel post). Nasco will not issue credit for merchandise which is damaged in shipping or which is not suitable for resale because it is returned incomplete or abused.
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8. I forgot my User Name or Password. How do I find it?
If you have forgotten your user name, you can call the toll free number (1-800-558-9595, select option 1) and the Phone Sales Rep will look it up for you. If you have your user name, but forgot your password, click on “Forgot Your Password?” Enter your user name. Your password will be e-mailed to you shortly. Remember, your user name and password are case sensitive (make sure your caps key is not locked).
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9. When I type in my User Name and/or Password, it comes up as error/invalid. What’s wrong?
First, make sure you have spelled your User Name and/or Password correctly. Also, your User Name and/or Password are case sensitive (make sure your caps key is not locked).
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10. How do I track my order?
Log in and click on “Order Tracking” (centered at the top of the web page). Enter your Nasco order number and Billing Zip Code. This will display the status of your order in our Order Processing System. If the order has shipped, it will show the tracking details. Click on the tracking number of the carrier and it will take you to the carrier’s on-line tracking system..
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11. How do I request a catalog?
Click on the “Site Directory” on the bottom of the web page and click on “Request a Catalog” under the “Shopping” heading.
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12. Can my facility be billed?
Terms are net 30 days with credit approval. Credit references may be required.  Use Customer Checkout when ending order. Downloadable Nasco Credit Application PDF - Nascocreditapp.pdf  (216 KB)
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13. Where do I enter my quotation number?
After you log in, click on “My Account,” in the upper right corner of the home page. Then click on “Quote Orders” and enter your quotation number. Enter all 7 digits without the dash (ex: 0712345). If for some reason this doesn’t work, you can put the quotation number in the “Comments” box at checkout.
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14. Will I be charged sales tax?

Residents of Wisconsin, California, Connecticut, New Jersey, and Washington must add sales tax where applicable.
(Click on state above to visit the site to download a PDF Tax Exempt form or download a PDF Tax Exempt form.)
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15. What are my shipping charges?
We will ship your order the most economical way, unless you request a particular method of shipment. COD and air charges are additional. Most orders will be shipped using UPS or Priority Mail. Large parcels will be shipped by truck, if they exceed the size limit for UPS or Priority Mail. When you add an item to your basket, you can enter the zip code to which the item would ship in the bottom right corner of the screen. This will give you shipping charges for UPS ground or air shipments. Truck charges would require a phone call to our Phone Order Department (1-800-558-9595, select option 1).
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16. How long will it take to receive my order?
Delivery is usually 7-10 working days, depending upon availability. (Click here for Availabilty Status page.)
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17. How is live material shipped?
To ensure live delivery, living material is shipped at the beginning of each week via an air method. You must specify the date you want your live material shipped. Weather could limit the shipping date upon our discretion. Some state restrictions may apply. Live delivery is guaranteed in the continental United States. Notify us of any problems within 48 hours of delivery.
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18. How do I return items?
Return or exchange privileges are granted only upon request, and only on stock merchandise within 30 days of date of invoice. Restocking fees may apply. You may contact our Customer Service department by writing or calling toll-free 1-800-558-9595, use option 2.
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19. Is my credit card information safe?
Our website uses Secure Socket Layer (SSL) certificates from GeoTrust, the Internet standard for secure communications. Look for the “S” for secure after the http in the address bar. On pages in which nothing confidential appears, the “S” no longer appears. All information which is passed is encrypted to assure your security and privacy. Click on the GeoTrust symbol on any page of our website for more information about our website security.
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20. If I have other questions, who do I contact?
You can contact our Customer Service department by writing, calling toll-free (1-800-558-9595, select option 1), or sending an e-mail to custserv@eNasco.com or modestocs@eNasco.com. (Click here for Contact Information page.)
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21. If I didn’t get an order number, did the order go through?
If you didn’t get the screen giving your order number after you submitted your order, log out, then log back in and click on My Account. Click on View Previous Order(s) button. If your order went through, your order number will be shown here, along with the date ordered.
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22. If I mail my order in, which address do I use?
Customers with orders being billed to the following states should use the Modesto, California, address: Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, and Wyoming. All other locations should use the Fort Atkinson, Wisconsin, address. (Click here for Contact Information page.)
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23. What are RSS Feeds?
RSS stands for "Really Simple Syndication". It is a way to easily distribute a list of headlines, update notices, and sometimes content to a wide number of people. It is used by computer programs that organize those headlines and notices for easy reading. (For further information and how to use RSS Feeds Click Here)
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