Quick Order Quick Order Form My Basket cart Sign-upSign-up for E-mail Updates

Health Care Product Frequently Asked Questions

Do the IV arms need to be flushed and drained after each use?

No. The idea is not to let it sit for days on end without using it so the blood doesn't dry up in the veins. If the arm is going to be used day after day, it is OK to keep the blood in the veins without flushing for a couple of weeks.

back to top

How many times can you "stick" the IV arms?

It depends on the gauge of needle used (the smaller the better), how many different sites are used (the more the better), and how high you hang the synthetic blood bag (the lower the better). It is also subjective because, eventually, the skin will show puncture marks and some teachers do not want any visual clues to find a good injection site. Most of our IV Arms have replaceable skin and veins.

back to top

Why can't I get blood to flow through my IV arm?

You can download a pdf file of our troubleshooting tips for the IV arm.

back to top

Why can't I feel a pulse?

You can download a pdf file of our troubleshooting tips for the blood pressure arm.

back to top

Why won't the electronic box calibrate?

You can download a pdf file of our troubleshooting tips for the blood pressure arm.

back to top

Why can't I hear Korotkoff sounds from the elbow?

You can download a pdf file of our troubleshooting tips for the blood pressure arm.

back to top

How do you know when it is time to replace the skin and veins?

When excessive leaking occurs even when the synthetic fluid bag is hung low. It is also subjective because, eventually, the skin will show puncture marks and some teachers do not want any visual clues to find a good injection site. Most of our IV Arms have replaceable skin and veins.

back to top

Do you have replacement parts for your manikins?

Yes. Most replacement parts can be found in your Instruction Manual or online at eNasco.com. In the Search box, type in your product's part number, scroll down, and click on the appropriate language preference.

back to top

How do I know what arm or manikin I have?

There will probably be a metal serial tag somewhere on your product. It is often concealed. It could be in the shoulder of our IV Arms under the shoulder skin, in the back of the neck underneath the head skin on many of our manikins, or simply on the back or on the bottom of many products. We also now laser etch the information directly on the skin, in brown script, on many of our products. The part number will begin with the letters LF.

back to top

Do you have parts for your CPR Prompt manikins?

Yes. Most replacement parts can be found in your Instruction Manual or online at eNasco.com. In the Search box, type in your product's part number, scroll down, and click on the appropriate language preference. Or call 1-800-558-9595 and be ready to give your manikin part number. We manufacture this product line, so almost any replacement component is available from Nasco.

back to top

How do I clean the simulators? How do I clean the manikins? Can I use soap and water?

Soap and water is fine if there are no electronics exposed. We recommend a mild dishwashing detergent – but not dishwasher detergent! Newsprint and most inks are hard to remove if they have been in place for any length of time. Nasco Cleaner (LF09919U) is a specially formulated vinyl cleaner that works well with grime, too. For adhesive buildup from tapes and bandages, we recommend Glue-Off (LF01023U) to remove old, hard adhesives on the surface of many of your Life/form® skins.

back to top

How long is the blood good for?

It depends on the storage conditions. It needs no refrigeration and can be stored at room temperature indefinitely. If an odor does somehow develop, the fluid reservoir bags and tubing should be discarded. There are preservatives in the powdered blood mixture and there have been no reported incidents of blood turning bad.

back to top

I am having trouble putting on the replacement skin. What am I doing wrong?

Nothing. It is a difficult project at first, but we have employees at Nasco who can do it in about 30 seconds. One of our employees is featured in a video DVD available through eNasco.com using part number LF01104U. Also, the key thing to do is to heavily lubricate the inside and the OUTSIDE of the replacement skin.

back to top

Are your products latex free?

Nasco's Life/form® products are latex free with the exception of our unique IV tubing. We have found that latex tubing provides the leak-free experience educators prefer. We also encapsulate the latex tubing in a plastic shrinkwrap application. Most of the tubing, if not all, is covered by nonlatex skins.

back to top

How do I get a replacement copy of the instruction manual?

Online at eNasco.com. In the Search box, type in your product's part number, scroll down, and click on the appropriate language preference.

back to top

Are Life/form® products covered under a warranty?

You can download a pdf file of the three year limitied warranty.

back to top

If I don't know what CPR manikin I have, how do I know which replacement face shields/lungs I need?

Always call us at 1-800-558-9595 for any help you need.

back to top